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About Cloudforce Consulting
With nearly 2 decades of Salesforce ecosystem experience, that has handled everything from basic Salesforce administration, to full Salesforce rollouts, to change management and user adoption best practices, to even full legacy to Salesforce migrations.
We are the dedicated Salesforce specialists for the essential, day-to-day work that keeps your business running smoothly. While larger firms focus on complex implementations, we provide expert, reliable support for the foundational administrative tasks that are critical to your success. From user management and data hygiene to routine system maintenance and user support, we handle the 'grunt work' of Salesforce so you can focus on growing your business. We don't just build systems; we maintain them, ensuring your Salesforce instance is always clean, efficient, and ready to support your long-term goals.
The Essential Foundation for Salesforce Success
In the vast and complex world of Salesforce, a significant gap exists between the high-level strategic projects undertaken by large consulting firms and the critical, day-to-day administrative tasks that keep an organization's Salesforce instance healthy and effective. This is the space we occupy. We are the specialists in the essential, foundational work of Salesforce administration—the "grunt work" that is often overlooked but is absolutely vital for long-term success.
Large consulting firms chase lucrative, enterprise-level implementation projects, leaving a vacuum for companies that require consistent, reliable, and expert assistance with basic but crucial system administration. These tasks include, but are not limited to:
User and permission management
Data cleanup and deduplication
Basic report and dashboard creation
Standard object configuration (fields, page layouts, validation rules)
Routine system audits and maintenance
Installation and configuration of managed packages
Ongoing user support and training for new features
By focusing exclusively on these foundational elements, we provide a level of dedicated expertise and attention that larger firms cannot match. Our value proposition is not in a one-time, six-figure project, but in the sustained health, efficiency, and cleanliness of your Salesforce environment. We ensure that the system works for your users, not against them, and that your data remains a valuable asset, not a liability.
Why Cloudforce Consulting?
We cater to providing basic Salesforce consulting and support to small to medium-sized businesses (SMBs), offering speed, simplicity, and efficiency through the use of out-of-the-box functionality, with a focus on achieving quick, measurable ROI. This differs significantly from the long, complex, and highly customized engagements that large enterprises require. Cloudforce Consulting's focus is on supporting the basic needs related to Salesforce implementations, support, and development.
Cost-effectiveness: SMBs have smaller budgets than large enterprises, so they need solutions that are affordable upfront and scalable for future growth. Cloudforce Consulting caters to the SMB needs and budgets.
Immediate impact: They require rapid implementation and quick wins, with projects often completed within two to three months, compared to the many months or years it takes for enterprise-level rollouts. Cloudforce Consulting can provide the immediate impact and quick wins that your company needs.
Simple functionality: SMBs typically need to streamline core functions like sales cycles, contact management, and basic reporting, rather than deploying complex, interconnected systems. Cloudforce Consulting can deliver streamlined core functions that result in a high ROI impact.
Limited internal resources: They often lack dedicated in-house Salesforce administrators or extensive IT teams. Consultants provide the expertise they need without the high overhead cost of a full-time employee. Cloudforce Consulting can provide the same high-quality admin support at a fraction of the cost of having in-house support.
Overcoming complexity: The vastness of the Salesforce platform can be overwhelming for smaller organizations. The consultant acts as a guide, focusing only on the most valuable and relevant features. Let Cloudforce Consulting handle the complexity of Salesforce and guide your company to deliver valuable, beneficial functionality that will allow your company to grow and be successful.
About Me
Hello! I am Kevin Kovitch. I am a certified Salesforce professional with nearly 2 decades of Salesforce experience. I have experience from the system administrator level all the way up to the product owner and full system implementation level. LinkedIn Profile: https://www.linkedin.com/in/kevinkovitch/
WORK EXPERIENCE
I am an experienced Salesforce Product Owner with over 15 years of experience in building clarity, driving alignment, and implementing SaaS solutions across a wide variety of industries, such as manufacturing, healthcare, non-profit, and tech companies. Oversaw the implementation, customization, and optimization of Salesforce solutions for various businesses and industries. Extensive experience owning both the product and the problems within the product. Worked closely with internal stakeholders to understand their needs, map business processes, and design solutions that leverage Salesforce’s features to achieve specific goals. Acted as a bridge between business requirements and technical execution. Skilled in organizational structures, strategic planning, and technology roadmaps. Proven track record in streamlining operations, managing teams, and ensuring data integrity. Extensive CRM expertise, particularly in Salesforce Sales, Service, Experience, and Marketing Cloud. Adept at leading IT projects, optimizing processes, and driving user adoption. Strong background in service, sales, and marketing, with a focus on best practices and change management.
EDUCATION
Keller Graduate School of Management (2010): MBA/Business Administration
Cleveland State University (1997): BA/Communications
CERTIFICATIONS
Salesforce Certified Administrator (ADM 201): Since December 2016
Salesforce Advanced Administrator: In Progress
Sales and Service Cloud Consultant: In Progress
SUPERPOWERS (SKILLS)
CRM Strategy and Roadmap
Transformation Initiatives
Project Leadership
System Integration
CRM Process Optimization
Needs Assessment and Process Mapping
Custom Solution Design
Implementation and Data Migration
Custom Development
Testing and Deployment
Training and Support
Client/Stakeholder Relationship Management
Solutions and Architecture Guidance
Agile Scrum/Sprint Process Methodology
Experience with Multiple Salesforce Clouds